Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Unless the return is due to Alvantor's error (i.e. The item is damaged or defective upon arrival), the original shipping cost will not be refunded and you will be responsible for all return shipping costs. If the product is returned because of the wrong address you provided, the shipping cost will be deducted from the refund.
In the following cases, a 20% restocking fee will apply to your return:
- Order/ item rejected on delivery
- Unauthorized return
- Received more than 30 days ago
- Cancel the order after fulfillment
- Requesting a return after shipping without product quality issues
To complete your return, we require a receipt or proof of purchase. Please contact our customer support at firstname.lastname@example.org and we are happy to assist you with your request.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Any claim for damaged or defective products must be made within 72 hours of the delivery of your order. If the claim is made after 72 hours, we will honor our 1 year limited warranty and provide you with the best repair option for your product and issue.
If you need to exchange it for the same item, send us an email at email@example.com and we are happy to assist you with your request.
Something you need to know before return:
1. Pleas contact Customer Service before you return your package, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. We do not accept any return merchandise without Return merchandise authorization or shipped out over 30 days from delivery date. Your patience will be highly appreciated.
2.After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Products return must be in new & resalable condition. They will be inspected upon receipt.
3.Most returns are processed within 5 business days after merchandise is returned back to us and after inspection. We'll issue the refund to your original account. Once Your refund been issued, you will receive a confirmation email. Otherwise please contact us freely, we will help you to check.
4.Shipping Charges Are Non-Refundable. This includes shipping to customer & back to our warehouse. Any order with free shipping will be assessed standard shipping charges.
For more returns and refund information, please contact us at
We will get back to you in 24 hours.